Return & Refund Policy
At Powerful Health, we prioritize customer satisfaction and stand behind the quality of our vitamins, supplements, and personal care products. If you are not fully satisfied with your purchase, we are here to help.
Return Eligibility
To be eligible for a return, the following conditions must be met:
✅ The item must be unused, unopened, and in its original packaging.
✅ The return request must be made within 30 days of the purchase date.
✅ Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items:
❌ Opened, used, or tampered products due to health and safety reasons.
❌ Items purchased on clearance or marked as “Final Sale.”
❌ Gift cards or promotional items.
How to Initiate a Return
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Contact Us: Email [your customer support email] with your order details and reason for return.
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Approval & Return Instructions: Once approved, we will provide the return shipping address and instructions.
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Shipping the Item: The customer is responsible for return shipping costs unless the item arrived damaged or was incorrect. We recommend using a trackable shipping method.
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Inspection & Refund Processing: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Refund Process
✔ If approved, refunds will be processed to your original payment method within 7-10 business days.
✔ Shipping fees (if applicable) are non-refundable.
✔ If your return is rejected, we will notify you with an explanation.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will replace the product or issue a full refund at no extra cost.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at info@powerfulhealthusa.com
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please:
🔹 Check your bank or credit card statement.
🔹 Contact your payment provider, as processing times may vary.
🔹 If you still need assistance, email us at info@powerfulhealthusa.com
Contact Us
For any return-related questions, please reach out to our customer support team at:
📧 Email: info@powerfulhealthusa.com
📞 Phone: (602)859-6507
We appreciate your trust in Powerful Health and are committed to providing high-quality wellness products and excellent customer service!
