1. About Our Products
Q: Are your vitamins and supplements FDA-approved?
A: Dietary supplements are not FDA-approved, but all our products are manufactured in FDA-registered and GMP-certified facilities, ensuring the highest quality and safety standards.
Q: Are your products natural and free from harmful ingredients?
A: Yes! We prioritize high-quality, natural ingredients and avoid artificial colors, flavors, preservatives, and harmful additives whenever possible.
Q: Do your supplements contain allergens like gluten, soy, or dairy?
A: Some of our products are gluten-free, soy-free, and dairy-free. Please check the product label or description for specific allergen information.
Q: Are your products suitable for vegans and vegetarians?
A: We offer a variety of plant-based and vegan-friendly supplements. Look for the “Vegan” label in the product description.
2. Ordering & Shipping
Q: Where do you ship from?
A: We ship from our fulfillment centers in the USA.
Q: Do you ship internationally?
A: Currently, we ship to select international destinations, including Myanmar. Shipping times and fees vary depending on location.
Q: How long does shipping take?
A: U.S. orders typically arrive within 3-7 business days, while international orders may take 10-20 business days, depending on customs and shipping carriers.
Q: How can I track my order?
A: Once your order ships, you will receive a confirmation email with a tracking number. You can track your package using the link provided.
Q: What should I do if my order is delayed or lost?
A: If your order has not arrived within the estimated timeframe, please check your tracking information. If it's still missing, contact our support team at info@powerfulhealthusa.com for assistance.
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns of unopened and unused products within 30 days of purchase. Please visit our Return Policy page for full details.
Q: How do I initiate a return?
A: Contact us at info@powerfulhealthusa.com with your order details, and we’ll provide return instructions. Customers are responsible for return shipping costs unless the item was damaged or incorrect.
Q: When will I receive my refund?
A: Once we receive and inspect your returned item, refunds are processed within 7-10 business days to your original payment method.
4. Subscriptions & Discounts
Q: Do you offer a subscription service?
A: Yes! Subscribe to your favorite products for automatic deliveries and exclusive discounts. You can modify or cancel your subscription at any time through your account.
Q: Do you offer discounts or promotions?
A: Yes! Sign up for our newsletter to receive exclusive discounts, promotions, and early access to new products.
Q: Do you offer wholesale or bulk discounts?
A: Yes! If you’re interested in bulk orders or wholesale partnerships, please contact us at info@powerfulhealthusa.com for more details.
5. Safety & Usage
Q: How should I store my vitamins and supplements?
A: Store them in a cool, dry place away from direct sunlight and moisture. Keep them out of reach of children.
Q: Can I take multiple supplements together?
A: While many supplements can be taken together, we recommend consulting with a healthcare professional to ensure compatibility with your health needs.
Q: Can I take your supplements if I am pregnant or nursing?
A: Always consult your doctor before taking any supplements during pregnancy or while nursing.
Q: Can children take your supplements?
A: Some of our products are formulated for children. Check product labels for age recommendations, or consult with a pediatrician before use.
6. Account & Customer Support
Q: How do I create an account?
A: Click on the "Sign Up" button on our website and follow the instructions to create an account and manage your orders easily.
Q: I forgot my password. How do I reset it?
A: Click "Forgot Password" on the login page and follow the steps to reset your password via email.
Q: How can I contact customer support?
A: You can reach us via email at info@powerfulhealthusa.com , or through our contact form on the website.